Refunds

Last updated: September 30, 2026

Completed services are not refundable

Once we have rolled your bins out, that service is complete and cannot be refunded. A visit where we could not reach or safely move your bins because of something within your control, such as a locked gate, a blocked path, or a loose animal, also counts as a completed service.

Ending early: discounts are forfeited

Our 5-pack and weekly plan prices are discounted because you buy several services at once. If you stop early and ask for a refund of what you have not used, the discount no longer applies.

We work out your refund like this:

1. Start with what you paid for that purchase or billing period.
2. Subtract every completed service at our single-service price, not the discounted price.
3. Any amount left is refunded to you. If nothing is left, there is no refund.

Example: you buy a 5-pack for $60, which is $12 per service. After 2 services you cancel. The 2 completed services are charged at the single price of $15 each, which is $30. Your refund is $60 minus $30, or $30.

Weekly plans

• Canceling stops all future renewals right away.
• For the current billing period, you can keep the services you already paid for, or ask for a refund of the rest. Refunds follow the rule above.
• Pausing does not create a refund. Paid services wait for you until you resume.

When we miss a service

If we miss a service we were scheduled to do, or we skip one for our own reasons, the service is not used. You keep it for a later week, or we refund it at the price you paid.

Skipping a week

If you skip a week before the skip deadline in your account, the service is not used and stays on your account.

Expired services

Unused 5-pack services expire 365 days after purchase. We remind you 30 days before they expire. Expired services cannot be refunded.

How refunds are paid

Refunds go back to the card or PayPal account you paid with. Your bank or PayPal usually shows the refund within 5 to 10 business days.

Ask for a refund

Contact us at support@curbcoyote.com with the name on your account and your service address. We reply within two business days.